FAQs in this section
What is an Internal Ticket?
What are the different statuses of an Internal Ticket?
How do I create an Internal Ticket?
How do I assign an Internal Ticket to a team in my company?
How do I assign an Internal Ticket to an individual?
How do I get updates about an Internal Ticket that I have created?
How are SLAs related to Internal Tickets?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the Internal Tickets created from the employee portal on the CRM?
Why are there no closed states in Internal Tickets?
How many default workflows are there for the Internal Tickets module?
How do I assign an SLA to an Internal Ticket?
Table of Contents
The SLA Name field in internal tickets allows you to pick an SLA and assign it to an Internal Ticket.
Follow these steps to assign an SLA for an internal ticket:
You can view the SLA details in the SLA Information block in the Deep Dive View of an internal ticket.
Note: All your employees may not know about SLA policies in your organization. So, when an internal ticket is assigned to a team, the team selects the SLA for the issue.
Follow these steps to assign an SLA for an internal ticket:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Service Desk.
- Click Internal Tickets.
- Open the internal ticket that must be assigned an SLA.
- Click the Details tab on the right sidebar.
- Enter an SLA in the SLA Name field.
- Press Enter.
You can view the SLA details in the SLA Information block in the Deep Dive View of an internal ticket.
Note: All your employees may not know about SLA policies in your organization. So, when an internal ticket is assigned to a team, the team selects the SLA for the issue.
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