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How do I create a case on the customer portal?

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There are two ways to create a case on the customer portal:
  1. From Cases in the menu
Follow these steps to create a case:
  1. Log in to the portal.
  2. Select Cases from the menu.
  3. Click the New Case button on the Cases page.
  4. Enter the following mandatory details: 
  • Case Title: State the issue briefly in this field.
  • Priority: Set the priority of the issue – Urgent, High, Medium, or Low. 
  • Summary: Explain the issue in this field.
  1. Click Save.
 
  1. From the homepage shortcut
Follow these steps to create a case from the portal homepage:
  1. Log in to the portal.
  2. Click the Create a case button under What would you like to do?.
  3. Enter the following mandatory details: 
  • Case Title: State the issue briefly in this field.
  • Priority: Set the priority of the issue – Urgent, High, Medium, or Low.
  • Summary: Explain the issue in this field.
  1. Click Save.
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