FAQs in this section
Can I configure the customer portal to suit my needs?
What is the customer portal?
How do I give my customers access to the customer portal?
How do my customers view FAQs in the customer portal?
How do I configure the customer portal?
How can I host Vtiger's customer portal on my server?
Can I change the URL of the customer portal?
Can I change the theme of the customer portal?
How do I select the email templates for customer portal's 'login details' and 'forgot password' emails?
Is there a way to hide modules from the menu in the customer portal?
The customer portal login details were not delivered to my customers. What is the issue?
Where do my contacts receive portal login details?
Why is my customer is not able to log in to the customer portal?
Is there a way to choose which records can be shown in the customer portal?
Can I set a default assignee for cases coming in through the customer portal?
How do I log in to the customer portal?
How do I change my portal password?
Where can I edit my name, phone number, etc. on the customer portal?
How do I create a case on the customer portal?
How can I upload a document to the customer portal?
Where do I find FAQs on the Customer Portal?
Can I download a document from the customer portal?
Can I export cases from the customer portal?
Where can I find the customer portal's 'login details' and 'forgot password' emails?

How do I know if my customers logged in to the customer portal?

When your customers log in to or log out from the customer portal, it is recorded in the CRM in their contact record.

Follow these steps to view your customers’ login and logout activities:
  1. Click the Main Menu.
  2. Go to the Essentials tab.
  3. Select Contacts.
  4. Open a contact record that has portal access.
  5. Click Filters in the Activity section in the Summary View.
  6. Enable Customer Portal under Customer Touchpoints.

When you do this, you will get the login and logout updates in the Activity section of a contact record.
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