The
ModifiedByExt field reflects the name of the customer who last updated the record through the Customer Portal.
Follow these steps to view who modified the record:
- Log in to your CRM account.
- Click the Main Menu.
- Go to the respective module (e.g., Cases, Deals, Contacts). The List View of the module opens.
- Open the record created by the partner. The Summary View of the record opens.
- Go to the Details View.
- Got to the ModifiedByExt field to see the customer’s name who modified the record.
Note: If the customer contact is deleted, the system will display strike-through text in this field.