FAQs in this section
Why is my password not working for the Customer Portal in Vtiger CRM?
If you are unable to log in to the Customer Portal, it may be due to one of the following reasons:
- Incorrect credentials – Verify you are entering the correct email ID and password.
- Portal access expired – If the Portal End Date has passed, you will not be able to log in.
- Portal access disabled – The Portal User option in your contact record must be set to Yes for you to access the portal.
- Unstable internet connection – Double-check that your connection is stable.
- Browser issues – Clear your browser cache and cookies.
- Browser extensions – Disable any extensions that might interfere.
If the issue persists, please contact [email protected] or reach out to your CRM administrator, who can check and update your Portal End Date or Portal User status.