FAQs in this section
Can I configure the customer portal to suit my needs?
What is the customer portal?
How do I give my customers access to the customer portal?
How do my customers view FAQs in the customer portal?
How do I configure the customer portal?
How can I host Vtiger's customer portal on my server?
Can I change the URL of the customer portal?
Can I change the theme of the customer portal?
Is there a way to hide modules from the menu in the customer portal?
The customer portal login details were not delivered to my customers. What is the issue?
Where do my contacts receive portal login details?
How do I know if my customers logged in to the customer portal?
Why is my customer is not able to log in to the customer portal?
Is there a way to choose which records can be shown in the customer portal?
Can I set a default assignee for cases coming in through the customer portal?
How do I log in to the customer portal?
How do I change my portal password?
Where can I edit my name, phone number, etc. on the customer portal?
How do I create a case on the customer portal?
How can I upload a document to the customer portal?
Where do I find FAQs on the Customer Portal?
Can I download a document from the customer portal?
Can I export cases from the customer portal?
Where can I find the customer portal's 'login details' and 'forgot password' emails?

How do I select the email templates for customer portal's 'login details' and 'forgot password' emails?

Vtiger CRM provides default email templates to send the login details and the forgot password link to customers. 

Follow these steps to select the email templates for 'login details' and 'forgot password' emails:
  1. Click the User Menu on the top right corner of the screen.
  2. Click the Settings button.
  3. Select Customer Portal under Configuration.
  4. Select the desired email template under the Login Details Template and Forgot Password Template fields.
  5. Click Save.
To learn about creating email templates, click here.

 
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