How do I create a case on the customer portal?

There are two ways to create a case on the customer portal:

1. From Cases in the menu

1. Log in to the portal.
2. Select Cases from the menu.
3. Click the New Case button on the Cases page.
4. Enter the following mandatory details: 

• Case Title: State the issue briefly in this field.
• Priority: Set the priority of the issue – Urgent, High, Medium, or Low. 
• Summary: Explain the issue in this field.

5. Click Save.

2. From the homepage shortcut

1. Log in to the portal.
2. Click the Create a case button under What would you like to do?.
3. Enter the following mandatory details: 

• Case Title: State the issue briefly in this field.
• Priority: Set the priority of the issue – Urgent, High, Medium, or Low.
• Summary: Explain the issue in this field.

4. Click Save.