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How do I view customer comments on a record from the Customer Portal?

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To view customer comments made through the Customer Portal:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to the respective module (e.g., Cases, Deals, Contacts). The List View of the module opens. 
  4. Open the record created by the partner. The Summary View of the record opens.
  5. Go to the Activity section in the Summary View.
  6. Review the comments added by the customer, which display the customer's name and timestamp.
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