Why is the Customer Portal not working?

If you are unable to access or use the Customer Portal, it may be due to several reasons, such as incorrect login credentials, browser issues, or temporary server problems.
Try the following steps to resolve the issue before contacting support:

1. Check portal validity – Confirm with your administrator that your portal access (start and end date) is still active. If the end date has passed, your access will automatically expire, and you must contact your administrator for an extension.
2. Verify login credentials – Ensure your username and password are correct. Use Forgot Password if needed.
3. Clear browser cache and cookies – Old session data may prevent login.
4. Try another browser or device – Switch to Chrome, Edge, or Firefox to see if the issue persists.
5. Check internet connection – A weak or unstable connection may cause loading issues.

If the above steps do not resolve your issue, please contact our Support Team at [email protected] for further assistance.