FAQs in this section
Can I configure the customer portal to suit my needs?
What is the customer portal?
How do I give my customers access to the customer portal?
How do my customers view FAQs in the customer portal?
How do I configure the customer portal?
How can I host Vtiger's customer portal on my server?
Can I change the URL of the customer portal?
Can I change the theme of the customer portal?
How do I select the email templates for customer portal's 'login details' and 'forgot password' emails?
Is there a way to hide modules from the menu in the customer portal?
The customer portal login details were not delivered to my customers. What is the issue?
Where do my contacts receive portal login details?
How do I know if my customers logged in to the customer portal?
Why is my customer is not able to log in to the customer portal?
Is there a way to choose which records can be shown in the customer portal?
How do I log in to the customer portal?
How do I change my portal password?
Where can I edit my name, phone number, etc. on the customer portal?
How do I create a case on the customer portal?
How can I upload a document to the customer portal?
Where do I find FAQs on the Customer Portal?
Can I download a document from the customer portal?
Can I export cases from the customer portal?
Where can I find the customer portal's 'login details' and 'forgot password' emails?
Will the pie charts in the Customer portal display colors?
What are the steps in Two-step authentication for customer portal login?
How can I change the language in customer portal?
Can I set a default assignee for cases coming in through the customer portal?
Table of Contents
Yes, you can.
Follow these steps to set a default assignee:
For all the cases created through the customer portal, the Assigned To field is set to the user selected under the Default Assignee field.
To learn more about configuring the customer portal, click here.
Follow these steps to set a default assignee:
- Click the User Menu on the top right corner of the screen.
- Click the Settings button.
- Select Customer Portal under Configuration.
- Select a user from the Default Assignee drop-down.
- Click Save.
For all the cases created through the customer portal, the Assigned To field is set to the user selected under the Default Assignee field.
To learn more about configuring the customer portal, click here.
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