FAQs in this section
How to delete an internal ticket?
What is an internal ticket?
How are SLAs related to internal tickets?
How many default workflows are there for the Internal Tickets module?
My employees are receiving a feedback survey email that I never send. Why is that?
Can I see the internal tickets created from the employee portal on the CRM?
What are the different statuses of an internal ticket?
How do I assign an SLA to an internal ticket?
How do I assign an internal ticket to a team in my company?
How do I assign an internal ticket to an individual?
How do I create an internal ticket?

Why are there no closed states in Internal Tickets?

Internal Tickets have no closed states. They can only be marked as Resolved.

The following workflow is used to close internal tickets automatically.
Update Internal Ticket status to Closed:  This workflow updates the status of an internal ticket to Closed automatically, 15 days after it is marked as Resolved. To learn more about Internal Tickets in Vtiger CRM, click here.

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