FAQs in this section
Why are there no closed states in Internal Tickets?
Table of Contents
Internal Tickets have no closed states. They can only be marked as Resolved.
The following workflow is used to close internal tickets automatically.
Update Internal Ticket status to Closed: This workflow updates the status of an internal ticket to Closed automatically, 15 days after it is marked as Resolved. To learn more about Internal Tickets in Vtiger CRM, click here.