FAQs in this section
There are many fields in customizing a widget. Where can I get information about them?
How many other widgets can I add on my website?
Can I temporarily switch off the Live Chat widget?
How can I make a web chat agent active or inactive?

How can I customize the widget on my website?

Follow these steps to customize your widget:

Step 1: Go to the Widgets page

  1. Login to your account.
  2. Click the User Menu icon on the top right corner of the screen.
  3. Click the Settings button.
  4. Look out for the Websense block.
  5. Click Widgets.

Step 2: Select the Tracker and the Widget

  1. Select the tracker that is responsible for the widget on your website from the Select Tracker drop-down.
  2. Select the widget that you want to customize from the Select Widget drop-down.

Step 3: Define the fields in the tabs

All the fields under these tabs are filled with a pre-defined sentence. You can change and customize them to your liking.

  1. Click the General tab.
  2. Click the Enable button.
  3. You can add your text to the following fields:
    • Status
    • Online Welcome Message
    • Offline Welcome Message 
    • Offline Message Success Text
    • Conversation Start Button
    • Offline Message Submission Button 
    • Agent Conversation End Message  
    • Visitor Conversation End Text 
    • New Conversation Section Label 
    • New Conversation Placeholder Text 
    • Reply placeholder text 
    • Registration Form Header
    • Message Form Header
    • Rating
    • Rating Message 
    • Feedback Message 
    • Feedback Success Notification 
    • Feedback Error Notification 
  4. Click Save.
  5. Click the Agents tab.
  6. Type the names of the CRM users whom you want to add as agents. These users can interact with your customers and resolve their queries.
  7. Click the +Add Agents button.
  8. Click the Facebook tab.
  9. Link your Facebook page.
  10. Click the Enable Facebook Messenger toggle button.
  11. Click the Page Status toggle button of the page in which you wish to enable Web Chats.
  12. Click Save.
To know more about Widgets, click here.
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