FAQs in this section
How can I customize the widget on my website?
There are many fields in customizing a widget. Where can I get information about them?
How many other widgets can I add on my website?
Can I temporarily switch off the Live Chat widget?
How can I make a web chat agent active or inactive?
What should I do for the Answer Bot tab to appear in the Widgets Settings page?
How do I access the Answer Bot section in the Websense widgets Settings page?
What are Chatbot Modes in Vtiger CRM?
Table of Contents
Chatbot Modes is a setting on the Websense >Widget > Chatbot page. It allows you to enable two types of modes: Local Only and Local+GPT.
When you enable Local Only Mode, the bot will provide answers from Frequently Asked Questions(FAQs) and articles.
When you enable Local+GPT, the bot reads two best-matching articles, sends the content to a selected GPT model like Open AI, and gets the answer. When you use Calculus AI(GPT), it consumes tokens for every bot training and bot prediction answer.
When you enable Local Only Mode, the bot will provide answers from Frequently Asked Questions(FAQs) and articles.
When you enable Local+GPT, the bot reads two best-matching articles, sends the content to a selected GPT model like Open AI, and gets the answer. When you use Calculus AI(GPT), it consumes tokens for every bot training and bot prediction answer.
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