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Websense - Widgets

This article will help you to customize the Live Chat widget on your website.
Rashmi Kashyap
11 Dec, 2023 - Updated 5 months ago
Table of Contents


Widgets in Vtiger enable you to customize the Live Chat widget that is installed on your website. You can configure the widget for:

  • online and offline welcome messages, 
  • feedback success and failure notifications, 
  • assigning agents, etc. 

By doing this, you can give a personal touch to the widget and make it look like your own. Customers will also relate to your company and feel welcome to talk to your agents.

To understand this process in detail, have a look at the Live Chats article.

Note: The Answer Bot section in the Websense Widget Settings page appears only if Calculus AI is installed. (Ref)

Customizing the Widget

This is where the fun begins. 

By customizing the widget, you can play around with welcome messages, feedback requests, and so much more.

Follow these steps to customize your widget:

Step 1: Go to the Widgets page

  1. Login to your account.
  2. Click the User Menu icon on the top right corner of the screen.
  3. Click the Settings button.
  4. Look out for the Websense block.
  5. Click Widgets.

Note: You can also go to the Widgets page through the Trackers page. Hover over a tracker record and click the Configure widgets button.


Step 2: Select the Tracker and the Widget

  1. Select the tracker that is responsible for the widget on your website from the Select Tracker drop-down.
  2. Select the widget that you want to customize from the Select Widget drop-down.

Note: Currently, only the Chat widget is available. In the future, you can expect other widgets that help in controlling the web pages on the website. 

Step 3: Define the fields in the tabs

All the fields under these tabs are filled with a pre-defined sentence. You can change and customize them to your liking.

  1. Click the General tab.
  2. Click the Enable button.
  3. You can add your own text to the following fields:
    1. Status
    2. Online Welcome Message
    3. Offline Welcome Message 
    4. Offline Message Success Text
    5. Conversation Start Button
    6. Offline Message Submission Button 
    7. Agent Conversation End Message  
    8. Visitor Conversation End Text 
    9. New Conversation Section Label 
    10. New Conversation Placeholder Text 
    11. Reply placeholder text 
    12. Registration Form Header
    13. Message Form Header
    14. Rating
    15. Rating Message 
    16. Feedback Message 
    17. Feedback Success Notification 
    18. Feedback Error Notification 


  1. By enabling or disabling the Status toggle, you can temporarily turn on or turn off the Live Chat widget on your website.
  2. You can click the tooltip next to the field name to display information about the field.
  1. Click Save.
  2. Click the Agents tab.
  3. Type the names of the CRM users you want to add as agents. These users can interact with your customers and resolve their queries.
  4. Click the +Add Agents button.

Note: You can enable or disable an agent by clicking the toggle button next to the agent name.

  1. Click the Facebook tab.
  2. Link your Facebook page.
  3. Click the Enable Facebook Messenger toggle button.
  4. Click the Page Status toggle button of the page in which you wish to enable Live Chats.
  5. Click Save.
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