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Can I automate certain actions in Profile Scoring?

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Yes, you can. Workflows in Vtiger CRM will help you automate and set up specific responses that must occur when your high priority customers trigger an action. For example, you can set up a workflow that will alert account managers when high priority issues are reported by 4 or 5-star customers.
Configuring Workflows in such cases will help you act quickly and satisfy your current customers. 

To know more about Workflows, click here.
To know more about Profile Scoring, click here.

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