If existing CRM users have posted on Instagram, you can link these posts to their contact record.
Adding these links to a contact record saves customer interactions and helps in knowing more about them.
Follow these steps to select and link a contact:
- Click Actions.
- Click Select Contact. You will be directed to the Select Contact window.
- The user (Contact) who commented or replied is displayed if they are already available in the CRM as a contact.
- Select the respective contact record.
With this, you have successfully linked an existing CRM contact record with Instagram.