If existing CRM users have posted on Instagram, you can link these posts to their contact records.
Adding these links to a lead record saves customer interactions and helps in knowing more about them.
Follow these steps to select and link a lead:
- Click Actions.
- Click Select Lead. You will be directed to the Select Lead window.
- The user (Lead) who commented or replied will be displayed if already available on your CRM contacts.
- Select the respective lead record.
With this, you have successfully linked an existing CRM lead record with Instagram.