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How to Add a Case on Instagram?

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You can create a case when a user complains about an issue or raises a question on your posts.
Follow these steps to add a case:
  1. Click Actions.
  2. Click Add Case. You will be directed to the Add Case window.

  1. In the Add Case Window:
  1. The user’s comment or reply (case) is by default taken as Summary and Case Title for the case record.
  2. Enter the other new Case’s details for the Case record such as:
  • Case Title
  • Status
  • Priority
  • Contact Name
  • Assigned To
  • Group
  • Channel
  • Email
  • SLA Name
  • Summary
      Note: The ‘Add Case’ window fields are customizable and hence may vary.
  1. Click Save. 
  2. Clicking Send Email you can email the case details.

With this, you have successfully added a case and created its case record which will be saved in the cases module.

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