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How do I link Phone Calls to Business Hours?

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You can now link your phone calls to your business hours by setting up a voicemail. Just record your message, and it will be played out. Customers will have the option of leaving you a message upon the completion of your voicemail.
For example: 
  • A' busy' message is played out if a customer calls and all the agents are busy. 
  • If a customer calls during non-working hours or a holiday, an 'away' message configured with the phone calls is played out.
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