FAQs in this section
What is VICIdial?
What are the benefits of VICIdial integration?
Which versions of VICIdial does Vtiger support?
Is VICIdial integration available in the Sales Starter edition in Vtiger CRM?
How can I get started with VICIdial integration?
Is it necessary to install the Phone Calls to enable VICIdial in the CRM?
Is it necessary to create an account in VICIdial?
How do I setup Vicidial in my CRM account?
How should I add my VICIdial User ID in Vtiger CRM?
How can I set up recording filename for VICIdial?
Why is my agent not able to see the incoming call pop-up?
Why is Click-To-Call not working for some agents?
Why is the Recording Link not Working in Vtiger?
Why are Outgoing Call records in the 'triggered' status even after calls are completed?

How do I get VICIdial incoming call pop-ups in the CRM?

To enable incoming call logs and incoming pop-ups in Vtiger, configure Vtiger URLs in Inbound groups. 

Follow these steps below to enable incoming call logs and pop-ups:

  1. Log in to the VICIdial Admin panel.
  2. Go to Inbound Groups.
  3. Click Modify under any one active group.
  4. Modify the following fields:
    • Start Call URL: Copy Start Call URL generated in Vtiger from -> CRM Settings -> Phone Configuration
    • Dispo Call URL: Copy Dispo Call URL generated in Vtiger from -> CRM Settings -> Phone Configuration
  1. Click the Submit button to save the changes.
To know more about VICIdial integration, click here.
Home Privacy Policy Terms of Service Security Center Policy & Legal Center
© Copyright 2021 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube