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What are the key benefits of integrating Tata Teleservices with Vtiger CRM?

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The benefits of integrating the Phone Calls module with Tata Teleservices are: 
  • Users can initiate calls directly from Vtiger CRM without switching between the CRM and a phone or separate app.
  • Keeps a detailed record of all customer interactions, helping agents or teams track engagement over time.
  • Transcripts can be searched for specific keywords, making it easier to retrieve important details from past calls.
  • Agents can quickly access relevant information to address customer queries without putting them on hold.
  • Using a third-party calling app cuts costs of telephony hardware and software.
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