What are the key benefits of integrating Tata Teleservices with Vtiger CRM?

The benefits of integrating the Phone Calls module with Tata Teleservices are: 

• Users can initiate calls directly from Vtiger CRM without switching between the CRM and a phone or separate app.
• Keeps a detailed record of all customer interactions, helping agents or teams track engagement over time.
• Transcripts can be searched for specific keywords, making it easier to retrieve important details from past calls.
• Agents can quickly access relevant information to address customer queries without putting them on hold.
• Using a third-party calling app cuts costs of telephony hardware and software.