FAQs in this section
What is VICIdial?
What are the benefits of VICIdial integration?
Which versions of VICIdial does Vtiger support?
Is VICIdial integration available in the Sales Starter edition in Vtiger CRM?
How can I get started with VICIdial integration?
Is it necessary to install the Phone Calls to enable VICIdial in the CRM?
Is it necessary to create an account in VICIdial?
How do I setup Vicidial in my CRM account?
How should I add my VICIdial User ID in Vtiger CRM?
How do I get VICIdial incoming call pop-ups in the CRM?
How can I set up recording filename for VICIdial?
Why is my agent not able to see the incoming call pop-up?
Why is the Recording Link not Working in Vtiger?
Why are Outgoing Call records in the 'triggered' status even after calls are completed?

Why is Click-To-Call not working for some agents?

If Click-To-Call is not working for a few of your customer support agents, here are a few things you can try:
  • Verify Campaign configuration related to the agent.
    • If the agent is related to only the Outbound Campaign, set Dial Method: MANUAL
    • If the agent is related to Blended Campaign, set Dial Method: INBOUND_MAN
  • Check agent interface whether the previous call is dispositioned.
To know more about VICIdial integration, click here.
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