How do I add a webhook for calls answered by an agent in Tata Teleservices?
Follow these steps to add a new webhook for calls answered by an agent:
- Log in to your Tata Teleservices account.
- Go to webhooks.
- Select Add a new webhook. The page to add a new webhook opens.
- Enter or select the following information:
- Select the Trigger Call answered by agent.
- URL: Enter the Incoming callback URL auto generated in Vtiger phone configuration. Note: Copy this URL from the Vtiger Phone Configuration page of CRM.
- "vtsecret": "**************************************" Note: Copy the vtsecret from the Vtiger phone configuration page.
- "service": "SmartFlo"
- Click Save.