FAQs in this section
Where can I set up the notifications I want to receive?
What is the Notification Preferences feature?
How do I access Notification Preferences?
For what type of notifications can I choose my preferences?
What types of contact email-related notifications can I receive?
Is there a way to know if a contact opened an email campaign that I sent?
What happens if I enable a setting in Notification Preferences and disable the same in Actions' configuration?
I am receiving Mention notifications on the Actions page as well as in my inbox. How do I restrict notifications to Actions?
Can I set up alert notifications for the Assigned to field in emails?
Table of Contents
You can set up alert notifications for the Assigned to field in your emails. So if a contact or an organization sends an email, the email recipient and the email record owner will receive a notification.
This new configuration is available In Actions > Engagements Alerts > Email Alerts as Contact sent an email.
The record owner or a contact assigned will be notified via desktop notification whenever a contact sends a new email. (Task, Ref)
Note: If a CRM user disables the alert (engagement alerts are set at a user level), then the contact will not be notified about the email.
This new configuration is available In Actions > Engagements Alerts > Email Alerts as Contact sent an email.
The record owner or a contact assigned will be notified via desktop notification whenever a contact sends a new email. (Task, Ref)
Note: If a CRM user disables the alert (engagement alerts are set at a user level), then the contact will not be notified about the email.
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