How do I edit a case in the Cases Module of the Partner Portal?

Follow these steps to edit a case in the Cases Module:

Log in to the Partner Portal. The Partner Portal dashboard opens.
Click the Cases module in the top menu bar. The Cases List View opens.
Click on the case you want to edit from the Cases List View. The case details page opens.
Click Edit. The Edit case page opens
.Edit the following information in the Edit Case page:
1. Summary: Update or revise the case description to better reflect the issue or request.
2. Case Title: Change the title to make it more relevant or descriptive of the case.
3. Status: Modify the current status of the case, such as Open, In Progress, or Resolved, depending on its progress.
4. Priority: Set the priority level to Urgent, High, Medium, or Low based on the current urgency of the case.
5. Partner Organization: Edit the organization associated with the case by either creating a new organization or selecting from the existing list.
6. Ticket Category: Update or change the case category, such as Sales, Implementation, Support, or Customization Service.

After you edit a case, the updated details are saved and displayed on the Case Details View page.

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