How do I manage SMS messages in Vtiger CRM?

The SMS Messages module in Vtiger CRM allows you to manage all aspects of your SMS communication with contacts efficiently. You can:

• View and Track Messages
  • See all sent, received, and scheduled SMS messages in one place.
  • Track delivery status, timestamps, and responses for better follow-up.
• Organize Messages
  • Categorize messages by contact, campaign, or purpose.
  • Filter and search messages to quickly find specific communication.
• Send Messages
  • Single messages: Send individual messages for personal communication like meeting requests or updates.
  • Bulk messages: Use workflows to send SMS to multiple contacts at once, e.g., campaigns, promotions, or announcements.
  • Automated SMS via workflows: Schedule messages to be sent automatically based on triggers, dates, or events.

To learn more about SMS Messages in Vtiger CRM, click here.