What are the key features of CRM?

A CRM system includes the following key features:

• Contact Management: Stores customer data in a centralized location.
• Sales Automation: Tracks leads, follow-ups, and deals.
• Marketing Automation: Automates email campaigns and lead nurturing.
• Customer Support Management: Tracks customer queries and service requests.
• AI Integration: Provides insights, predictive analytics, and chatbots.
• Third-party Integrations: Connects with tools like email, social media, and accounting software.
• Security Features: Protects data with encryption and access controls.