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What are the key features of CRM?

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A CRM system includes the following key features:
  • Contact Management: Stores customer data in a centralized location.
  • Sales Automation: Tracks leads, follow-ups, and deals.
  • Marketing Automation: Automates email campaigns and lead nurturing.
  • Customer Support Management: Tracks customer queries and service requests.
  • AI Integration: Provides insights, predictive analytics, and chatbots.
  • Third-party Integrations: Connects with tools like email, social media, and accounting software.
  • Security Features: Protects data with encryption and access controls.
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