might not be receiving reminders because the alert rule settings are not properly configured.
Follow these steps to check and enable them:
- Log in to the CRM.
- Click Main Menu.
- Go to Essentials > Collaboration > Actions. The Actions page opens.
- Click Alert rules. The Configure Alert Rules page opens.
- Check for Events Alert and Tasks Alert.
- Ensure that the Email alert channel is enabled for both.
Once enabled, you will start receiving email reminders for your Tasks and Events