I am having trouble importing Leads into Vtiger CRM. What should I do?

If you are facing issues while importing Leads, it could be due to formatting errors, missing mandatory fields, or incorrect mapping.
Here are some common checks and solutions:

1. File format – Ensure your file is in CSV format, which Vtiger supports.
2. Mandatory fields – Verify that all mandatory fields (like Last Name or Organization Name) are included in your file.
3. Filed mapping – While importing, correctly map your file columns to the respective CRM fields.
4. Duplicate handling – Check if the Duplicate Handling settings are blocking some records.
5. Special characters – Remove invalid characters or extra spaces in your file (example: commas, quotes).
6. File size – Ensure your file does not exceed the maximum allowed size.
7. User permissions – Make sure you have permission to import Leads in your role/profile.

If the issue persists, contact Vtiger Support at [email protected]