FAQs in this section
What is an Approval?
How many approvers can be set up for an approval rule?
How do I submit Approval?
Can I configure approvals for the Inbox module?
Can I edit the approval record whose status is 'Waiting for approval'?
What does the Auto-canceled status mean in an approval record?
Can I add a group for an approver?
How do I delete an approval?
How does an approval process work in Vtiger CRM?
How do I approve or reject a record?
What are the different approval statuses for an approval record?
What is the Approval Status field in a related record?
Why is there a watermark on my document?
What is the relation between Approval status and the watermark on the document?
What is the feature availability of Approvals?
How do I set up an Approval?
Table of Contents
Any user with Administrator privileges can set up an approval process.
To set up approvals, follow these steps:
To set up approvals, follow these steps:
- Click on your picture in the right-hand corner of the screen.
- Click the Settings button.
- Under Automation, Select Approvals.
- Click on the New Approval button.
- Provide Basic Information
- Select the module from the drop-down.
- Provide a unique name for approval.
- Set the approval as Active or Inactive.
- Give a short description that explains the approval.
- Set up entry criteria
- Add entry criteria for the approvals process.
- Set unique field criteria that the record must meet to proceed with the approval process. Only when the entry criteria are met is the Approval process run on a record's save.
- For example, execute India process rules if the Expense location is India. If the Expense location is the US, execute US process rules.
- Configure Rules- Set the rules for the approval process to execute. The rules are executed sequentially only if the entry criteria are met.
- Rule Name- Provide a unique name for the rule and set the criteria. If the mentioned criteria are met, the rule is executed.
- Owner profiles- Select profiles from a drop-down. A rule gets executed if the record owner profile matches the rules configured.
- Approval matrix- Choose the approvers for the rule. You can configure up to 3 levels of approvers for a single rule.
- Final Approval and Rejection actions
- Select the action to be executed on Final Approval and Rejection of the record.
- You can add up to 10 actions for a single approval.
- The actions can be adding an event, or task, creating the record, updating fields, sending email alerts and push notifications, and calling webhooks, or custom functions.
- Lastly, activate all the actions and click Save.
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