FAQs in this section
Who is a Contact?
Can my Contact be an Organization?
Can I add a Contact with only a few details and add more details later?
How can I add hundreds of Contacts at once?
Can I export my Contacts to an external source?
Can I duplicate a Contact record?
What happens to Contacts and Deals when I delete their related Organization?
If a Contact moved to another Organization (Company), how should we deal with it?
Where do I set the customer support period for a Contact?
Can I create a Contact using Quick Create?
How do I identify if a Contact is a Lead or a customer?
How do I convert a Contact into a customer?
What does a Contact's Lifecycle Stage field indicate?
How do I set up a Contact Hierarchy?
Where do I view the Contact Hierarchy?
How do I transfer a Deal and its Contacts to a different Sales rep?
I want to export only a few Contacts. How can I do that?
What are the different ways to create a Contact?
Is it possible to convert a "Contact" to "Organisation"?
How can I find out when and how I last contacted a contact in the Contact module?
Who is the appropriate contact person to whom we should send the document?
How do I mark a Contact’s Last Contact date as today?
To whom should I reach out for the Data center region location migration?
How do I view Contacts according to their associated Organizations?
Can I mass delete Contacts from the Organizations module?
How can I assign a Contact to a rep?
How do I import Contacts from a .csv file?
How do I see the number of Deals related to a Contact?
How can I change a Contact back to a Lead?
What is Contact Hierarchy?
How do I delete many Contacts at once?

How do I create a Contact?

There are three ways to create a Contact.
  • From the Contacts module
  • Using Quick Create
  • By importing

From the Contact Module 

Follow these steps to create Contact using Contact module:
  1. Log in to the CRM. 
  2. Click main Menu.
  3. Click Essentials > Contacts. The Contacts List View opens. 
  4. Click +Add Contact. The Add Contact page opens. 
  5. Enter or select the following information:
    1.  Fill out only the mandatory fields (marked with *) or all the essential fields. 
    2. Click View full form to see all the fields.
  6. Click Save.

Using Quick Create

Quick Create is a handy option for creating records from anywhere in the CRM. You can identify Quick Create by the + icon on the top bar of your CRM screen.
Follow these steps to create a Contact using Quick Create:
  1. Log in to the CRM.
  2. Click the + icon on the top of your CRM screen.
  3. Select Contacts under Essentials. The Add Contacts page opens. 
  4. Enter or select the following information:
    1. Fill out only the mandatory fields (marked with *) or all the essential fields. 
    2. Click View full form to see all the fields.
  5. Click Save.

By Importing

You can import Contact information from a CSV or ICS file.
To learn more about the importing process, click here.
Follow these steps to import Contact:
  1. Log in to the CRM. 
  2. Click main Menu.
  3. Click the Drop-down next to + Add Contact. 
  4. Select Import. The Importing Contacts page opens.
  5. Enter or select the following information:
    1. Select a data file.
    2. Mapping the columns of the data file to the CRM fields.
    3. Handling duplicate data.
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