FAQs in this section
How can I set up auto-forwarding in the inbox?
How can I set up two-way sync in the inbox?
How can I add a group mailbox?
How can I delete My Mailbox?
How can I delete a group mailbox?
What is two-way sync in the inbox?
What are the benefits of using Sales Inbox?
What do I do if I see this message while configuring Office 365 Inbox sync in Vtiger? (Microsoft - retrieval using IMAP4 protocol failed for message number)
How can I edit group mailbox settings?
What is My Mailbox?
What is a group mailbox?
Where can I see the emails sent to and received from my customer?
Which are the different methods to set up My Mailbox?
Which folders are available in the inbox?
Table of Contents
Sales Inbox has separate folders for different email categories. Following are the default folders:
Click the Sync icon beside a folder name to sync emails between Vtiger CRM and your email client. The sync type depends on the set up done by you (one-way or two-way).
To know more about Inbox, click here.
- Open: Emails that have just arrived or emails that have not been opened stay in this folder.
- Drafts: Emails that are composed but not sent are present in the Drafts folder.
- Done: Emails marked as Done are sent to this folder. When work on an email is complete or an email conversation is closed, it can be marked as done. When a reply comes to a conversation in the Done folder, it is reopened and moved to the Open folder.
- Sent: Sent emails can be viewed in this folder.
- Reminders: Emails with reminders are sent to the Reminders folder.
- Trash: Deleted emails go to Trash. When a reply comes to a conversation present in the Trash folder, it is reopened and moved to the Open folder.
Synced folders
Along with the default folders mentioned above, you can view the folders that you selected for syncing during the mailbox setup for My Mailbox.Click the Sync icon beside a folder name to sync emails between Vtiger CRM and your email client. The sync type depends on the set up done by you (one-way or two-way).
Inbox members
In the case of group mailboxes, you can view mailbox members listed under 'Members', below the default folders.To know more about Inbox, click here.
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