FAQs in this section
What is GDPR?
How does GDPR affect email marketing?
What is double opt-in (for GDPR)?
How do I create a GDPR compliant email marketing process with Vtiger?
How do I configure double opt-in?
How does the double opt-in confirmation work?
How do I obtain an email opt-in from my leads and customers through a webform?
Can I obtain a double opt-in from a customer through a webform?
I am not able to send the double opt-in confirmation email to a customer.
A contact's Email Opt-in field has changed to Opted out (contact). Why?
Which email address is used to send the double opt-in confirmation?
What are the rights of customers according to the GDPR law?

Who should create a GDPR compliant email marketing process?

You should create a GDPR compliant email marketing process if your business:

  • Already sells (or provides for free) products or services to citizens or businesses in the EU
  • Plans to do business in the EU in the future
  • Is perceived as doing business in the EU, although you may not consider yourself as doing so
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