FAQs in this section
What is GDPR?
How does GDPR affect email marketing?
What is double opt-in (for GDPR)?
Who should create a GDPR compliant email marketing process?
How do I create a GDPR compliant email marketing process with Vtiger?
How does the double opt-in confirmation work?
How do I obtain an email opt-in from my leads and customers through a webform?
Can I obtain a double opt-in from a customer through a webform?
I am not able to send the double opt-in confirmation email to a customer.
A contact's Email Opt-in field has changed to Opted out (contact). Why?
Which email address is used to send the double opt-in confirmation?
What are the rights of customers according to the GDPR law?
How do I configure double opt-in?
Table of Contents
To send a double opt-in email, you must first configure your email delivery settings.
Follow these steps to set up double opt-in email settings:
- Log in to your CRM account.
- Click the User Menu on the top right corner of the CRM screen.
- Click Settings.
- Select Email Settings under Configuration.
- Click the Edit icon.
- Scroll down to the Double opt-in and consent emails section.
- Enter the From Name.
- Enter the From Email address. This is the email address of your company.
- Click Save.
You can access Settings only if you are an Admin user.
When your leads and contacts have the Email Opt-in field set to ‘None’, ‘Single opt-in (user)’, or ‘Single opt-in (webform)’, you can send them the double opt-in confirmation email.
Follow these steps to send a double opt-in request to a contact:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Essentials.
- Select Contacts.
- Click on the contact you want to send the request to.
- Go to the Details tab on the right sidebar.
- Look for the Email Opt-in field.
- Click the Request Confirmation link attached to the field.
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