Why should I set up Business Hours?

There are many benefits to configuring Business Hours in your CRM. You can:

• Calculate case response times, Internet Tickets, and SLAs based on the business hours configured for a user. Note: The time elapsed on cases is not calculated during non-business hours to avoid SLA violations.
• Create meetings based on a user’s business hours.
• Configure different workflow actions that will trigger during non-business hours.

To know more about Business Hours, click here.