There are many benefits to configuring Business Hours in your CRM. You can:
- Calculate case response times, Internet Tickets, and SLAs based on the business hours configured for a user. Note: The time elapsed on cases is not calculated during non-business hours to avoid SLA violations.
- Create meetings based on a user’s business hours.
- Configure different workflow actions that will trigger during non-business hours.
To know more about Business Hours, click here