How can I configure Business Hours?

Configuring Business Hours
Follow these steps to configure business hours:

1. Log in to your CRM account.
2. Click the User Menu.
3. Click Settings.
4. Look for the Configuration section.
5. Select Business Hours.
6. Click the + Add Business Hour button on the right side.
7. Fill out the following fields:
   1. Name - Provide a name to the business hour.
   2. Operational Time Zone - Select the time zone according to where your Users or SLAs cater to.
   3. Default Business Hour - Enable this checkbox if you wish to make the current business hours your default working hours.
   4. Working Days - Enable the checkbox for the days that your company will be functioning.
   5. Working Hours - Enter the Start Time and End Time for all the working days you have selected in the previous step.
8. Click the + Add Interval button to schedule breaks such as coffee or lunch break for your employees.( Note: To delete an interval, click the Delete icon on the right side of the intervals.)
9. Click the + Add Working Day button to specify the timings and intervals for the set of working days that were not included previously. Note: To delete a working day, click the Delete icon on the right side of the working days.
10. Click the + Add Holiday button to add a list of holidays in the Holidays section.
11. Click Save.

To know more about Business Hours, click here.