FAQs in this section
How many Business Hours does Vtiger support?
How do I set working hours for my team?
What are Business Hours?
Why should I set up Business Hours?
What is a default Business Hour?
Can I have more than one default Business Hours?
Can I delete default Business Hours?
To whom is the Business Hours feature mostly useful?
How can I configure Business Hours?
Can I add breaks to my Business Hours?
Can I add different working days in my Business Hours?
Can I add holidays in my Business Hours?
Can I delete the breaks in my Business Hours?
Can I delete different working days in Business Hours?
Can I delete holidays from Business Hours?
How can I configure user Business Hours?
Can I configure different Business Hours for different teams?
Can CRM users configure Business Hours?
Where are user-level business hours used?
Where is the List View in Business Hours?
What information can I see in the List View of Business Hours?
How can I edit a Business Hour?
How do I delete Business Hours?
How can Business Hours impact SLAs?
Can Business Hours impact Internal Tickets?
Does Business Hours impact Appointment Pages?
What are business rules?
Can Business Hours impact Cases?
Table of Contents
Yes, they do. When you set up business hours, the time elapsed on a case during non-business hours is not calculated while measuring the SLA.
For example, if a case is assigned to an agent that is due in 4 hours on a Sunday morning, and the agent is not working on Sundays, then the clock will start ticking only on Monday when the agent’s business hours start. Business hours will also help redirect phone calls to voicemail during non-business hours.
To know more about Business Hours, click here.
For example, if a case is assigned to an agent that is due in 4 hours on a Sunday morning, and the agent is not working on Sundays, then the clock will start ticking only on Monday when the agent’s business hours start. Business hours will also help redirect phone calls to voicemail during non-business hours.
To know more about Business Hours, click here.
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