FAQs in this section
How can I set working hours for my team?
What are Business Hours?
Why should I set up Business Hours?
What is a default Business Hour?
Can I have more than one default Business Hours?
Can I delete default Business Hours?
To whom is Business Hours mostly useful for?
How can I configure Business Hours?
Can I add breaks to my Business Hours?
Can I add different working days in my Business Hours?
Can I add holidays in my Business Hours?
Can I delete the breaks in my Business Hours?
Can I delete different working days in Business Hours?
Can I delete holidays from Business Hours?
How can I configure user Business Hours?
I want to configure different Business Hours for different teams. Is this possible?
Can CRM users configure Business Hours?
Where are user-level business hours used?
Where is the List View in Business Hours?
What information can I see in the List View of Business Hours?
How can I edit a Business Hour?
How can I delete Business Hours?
Can Business Hours impact Cases?
Can Business Hours impact Internal Tickets?
Does Business Hours impact Appointment Pages?
How many Business Hours does Vtiger support?

How can Business Hours impact SLAs?

Business hours play a huge role in creating an SLA and configuring target response times for the SLA.
Every new case created is associated with the business hours defined in the SLA.
For example, when a case is created, an SLA policy and the business hour defined in it are associated with the case. Once the case is assigned to an agent, the SLA clock will start running based on the business hours defined in the SLA.
To know more about Business Hours, click here.
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