FAQs in this section
How many Business Hours does Vtiger support? How do I set working hours for my team? What are Business Hours? What is a default Business Hour? Can I have more than one default Business Hours? Can I delete default Business Hours? To whom is the Business Hours feature mostly useful? How can I configure Business Hours? Can I add breaks to my Business Hours? Can I add different working days in my Business Hours? Can I add holidays in my Business Hours? Can I delete the breaks in my Business Hours? Can I delete different working days in Business Hours? Can I delete holidays from Business Hours? How can I configure user Business Hours? Can I configure different Business Hours for different teams? Can CRM users configure Business Hours? Where are user-level business hours used? Where is the List View in Business Hours? What information can I see in the List View of Business Hours? How can I edit a Business Hour? How do I delete Business Hours? How can Business Hours impact SLAs? Can Business Hours impact Cases? Can Business Hours impact Internal Tickets? Does Business Hours impact Appointment Pages? What are business rules?
Why should I set up Business Hours?
Table of Contents
There are many benefits to configuring Business Hours in your CRM. You can:
- Calculate case response times, Internet Tickets, and SLAs based on the business hours configured for a user. Note: The time elapsed on cases is not calculated during non-business hours to avoid SLA violations.
- Create meetings based on a user’s business hours.
- Configure different workflow actions that will trigger during non-business hours.
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