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Why should I set up Business Hours?

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There are many benefits to configuring Business Hours in your CRM. You can:
  • Calculate case response times, Internet Tickets, and SLAs based on the business hours configured for a user. Note: The time elapsed on cases is not calculated during non-business hours to avoid SLA violations.
  • Create meetings based on a user’s business hours.
  • Configure different workflow actions that will trigger during non-business hours.
To know more about Business Hours, click here.
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