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    Home  >   FAQs   >  How do I reopen a closed record?
    FAQs in this section
    What is a closed state? What is the importance of closed states? How do I identify a closed state? I see a message on a record that asks me to reopen the record. What does it mean? How do I configure closed states for a module? I am not able to use closed states. What might be the reason? How do I enable the Closed States module? Are closed states pre-configured for a module? Can I select the default status that a record must be set to when I reopen it? How do I close a record? Who can reopen a closed record? Can I provide reopen access to non-admin users? How do I provide permission to reopen records to a profile? What actions are restricted on closed records? What actions can I perform on closed records? How do I enable linking to closed records? How do I link records to a closed record? How do I enable a duplicate check on closed records? What are the ways of checking for duplicates on closed records? Can I check for duplicates on closed records using the Find Duplicates module? Can I configure closed states in all Vtiger modules? How many closed states can I have in a module?

    How do I reopen a closed record?

    Table of Contents

    After you close a record, you will see a message that reads “Would you like to re-open the record?” on the record’s Summary View. 
    Follow these steps to re-open a closed record:

    1. Log in to your CRM account.
    2. Click the Main Menu.
    3. Select a module from one of the apps.
    4. Select a record (that is closed).
    5. Click the Re-open button on the Summary View.

    The Re-open button is located in the header section of the Summary View.

    Here is an example of Invoices for reopening closed records.
    Follow these steps to re-open a closed invoice:

    1. Log in to your CRM account.
    2. Click the Main Menu.
    3. Go to Inventory.
    4. Select Invoices.
      • You will land on the List View of Invoices.
    5. Select an invoice (that is closed).
    6. Click the Re-open button on the Summary View.
      • The Re-open button is located above the invoice preview.
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