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How can I setup my Reply-To email for cases and ad-hoc emails?

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You can choose any one of the options mentioned below to set up Reply-To email:

  • User’s Primary Email address - The primary email configured in My Preferences.
  • User’s Primary Group Email - The email address of the primary group configured in My Preferences.
  • Outgoing email address - The email address configured in Mail Server Settings (SMTP).
  • Helpdesk Email/Other - Enter the Reply-To email ID and the name to which the customer will send a reply.
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