FAQs in this section
How do I assign a profile to a user role?
What is the relationship between roles and profiles?
Why am I getting the Permission Denied error when I try to approve a record?
How do I add a profile?
Can I create a role with out selecting a profile?
How to enable or disable import and export permissions of a profile?
How do I see which role a profile is related to?
Are there separate Create and Edit options in Profiles?
What is a profile?
How are profile permissions different from Sharing Rules?
Who can set up profiles?
How do I define the permissions of a profile?
How do I link a role to a profile?
Can I define field-level permissions for a profile?
How do I delete a profile?
How do I associate a profile with a user?
Do field-level permissions in a profile apply to every module?
Why am I unable to change the From email while replying to a Case?
How do admins manage the ability to modify the From email in Case replies?
Table of Contents
Admins can manage whether users can change the From email when replying to a Case by enabling or disabling the Override From Email ID checkbox in Profile Settings > Cases > Tools. If this setting is disabled, users are restricted to using the default Help desk email ID, and the option to select an alternative email will not be available. However, users can choose from multiple configured Help desk email IDs when responding to Cases if enabled.
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