FAQs in this section
How do I assign a profile to a user role?
What is the relationship between roles and profiles?
Why am I getting the Permission Denied error when I try to approve a record?
How do I add a profile?
Can I create a role with out selecting a profile?
How to enable or disable import and export permissions of a profile?
How do I see which role a profile is related to?
Are there separate Create and Edit options in Profiles?
What is a profile?
How are profile permissions different from Sharing Rules?
Who can set up profiles?
How do I define the permissions of a profile?
How do I link a role to a profile?
Can I define field-level permissions for a profile?
How do I delete a profile?
How do I associate a profile with a user?
Do field-level permissions in a profile apply to every module?
How do admins manage the ability to modify the From email in Case replies?

Why am I unable to change the From email while replying to a Case?

If you can’t change the From email while replying to a Case, it may be because the admin has disabled the Override From Email ID setting in Profile Settings > Cases > Tools. If this option is disabled, the From email cannot be modified. Additionally, if there is only one Help desk email ID, no alternative email will be available. To enable this option, contact your admins.
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