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Why am I unable to change the From email while replying to a Case?

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If you can’t change the From email while replying to a Case, it may be because the admin has disabled the Override From Email ID setting in Profile Settings > Cases > Tools. If this option is disabled, the From email cannot be modified. Additionally, if there is only one Help desk email ID, no alternative email will be available. To enable this option, contact your admins.
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