MMS stands for Multi-Media Service. It is a standard method for sending multimedia content such as pictures, videos, audio, and contact cards between mobile phones. MMS is an extension of the Short Message Service (SMS), which is used for sending text messages.
MMS messages enable you to send and receive multimedia content beyond simple text messages. MMS enhances communication by including images, videos, audio clips, contact cards, and other multimedia elements.
You can use these messages to inform customers about products, services, offers, etc.
You can send MMS messages to your Contacts from the SMS icon available on different screens in the CRM. You can send MMS messages from Contacts, Organizations, Deals, Vendors, etc.
The SMS Messages module records both the SMS and MMS messages. You can send MMS messages with an Attach file option for a Contact record.
You must install the SMS Notifier Add-on to send MMS messages. Once you install it, you will find it as SMS Messages under Essentials> Conversations.The following steps are involved in sending MMSes from Vtiger CRM:
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The following are the benefits of using MMS Messages in Vtiger CRM:
In this article, you will learn about the following:
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| Emojis are small digital icons or symbols that convey emotions and ideas or represent objects in digital communication. |
You must install the SMS Notifier add-on from the Vtiger Extension Store to send MMS messages.
Follow these steps to install the module:
Once installed, it will appear as an SMS Message. Go to Main Menu > Essentials > Conversations>SMS Messages to find the installed Add-on.
Setting up Twilio as an SMS Service Provider
Vtiger CRM requires integrating a third-party SMS provider with the CRM to send MMS messages.
You must configure Twilio as the SMS Service provider to send an MMS message.
If you have not integrated Twilio as an SMS service provider, follow these steps to configure Twilio with your CRM account:
Once you integrate an SMS provider that supports MMS messages into your CRM account, you can start sending MMS messages to your customers and other businesses.
Note: Click here to configure Twilio as a telephony gateway.
You can send MMS messages to your contact, lead, or organization if the phone number in their record can receive MMS messages. You can send MMS messages from Contacts, Deals, Organizations, Vendors, etc.
Follow these steps to send an MMS to a Contact, Lead, or Organization:
You will see a success message in the top right corner once your message is sent successfully.
You can go to the SMS Messages module to see the MMS messages you sent. It will be displayed in the List View of the SMS Message module.
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The following limitations apply to MMS messages in Vtiger CRM:
By understanding these limitations, you can effectively leverage MMS messages in Vtiger CRM while considering their constraints and potential alternatives.