What is Criteria in mailroom rules?

Criteria defines when a case record must be created.

For example, consider that supportteam@vtgr.com is the contact email of your customer support team. You can set up the criteria as ‘If Email Recipient contains supportteam@vtgr.com’. Then, Mailroom creates case records from the emails that are sent to this email address.

You can set up similar criteria on From email address, email body, and email subject.