What is a Mailroom?

Mailroom automates actions on incoming emails. Whether you want to create a lead, contact, deal, or any other record in the CRM using incoming emails or attach emails to a contact record, the mailroom does it all. All you need to do is forward emails from your email client to Vtiger’s mailroom and set up mailroom actions. You can then see records getting created automatically.   

Every business using Vtiger CRM gets its own mailroom address to which emails can be forwarded from the email clients. You can view your mailroom address under Sales > Inbox > Configure > Automate Tasks. This mailroom address is used in setting up auto-forwarding in email clients.