FAQs in this section
What is a Mailroom?
What is Criteria for mailroom rules?
How to auto-forward emails from Group accounts?
How does Mailroom know what to do with an incoming email?
Why do I see a bounce message when forwarding emails from Office 365 to Vtiger?
Why are my outgoing emails failing to send and getting stuck in the queue?
Why are my leads created from email not capturing the sender’s name and email address?

Why is the Mailroom not creating a Deal for every incoming email?

In Vtiger CRM, Deal creation from Mailroom depends on configured rules and conditions.
If Deals are created intermittently, it usually means:
  • The email does not meet the defined Mailroom conditions.
  • The subject line or sender does not match the rule criteria.
  • Required fields for Deal creation are missing.
  • The automation rule failed to trigger.
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