FAQs in this section
What is Criteria for mailroom rules?
Criteria define when a case record must be created.
For example, consider that [email protected] is the contact email of your customer support team. You can set the criteria as ‘If Email Recipient contains [email protected]’. Then, Mailroom creates case records from the emails that are sent to this email address.
You can set up similar criteria on From email address, email body, and email subject.
For example, consider that [email protected] is the contact email of your customer support team. You can set the criteria as ‘If Email Recipient contains [email protected]’. Then, Mailroom creates case records from the emails that are sent to this email address.
You can set up similar criteria on From email address, email body, and email subject.