FAQs in this section
How can I set working hours for my team?
What are Business Hours?
Why should I set up Business Hours?
What is a default Business Hour?
Can I have more than one default Business Hours?
Can I delete default Business Hours?
To whom is Business Hours mostly useful for?
How can I configure Business Hours?
Can I add breaks to my Business Hours?
Can I add different working days in my Business Hours?
Can I add holidays in my Business Hours?
Can I delete the breaks in my Business Hours?
Can I delete different working days in Business Hours?
Can I delete holidays from Business Hours?
How can I configure user Business Hours?
I want to configure different Business Hours for different teams. Is this possible?
Can CRM users configure Business Hours?
Where are user-level business hours used?
Where is the List View in Business Hours?
What information can I see in the List View of Business Hours?
How can I edit a Business Hour?
How can I delete Business Hours?
How can Business Hours impact SLAs?
Can Business Hours impact Cases?
Does Business Hours impact Appointment Pages?
How many Business Hours does Vtiger support?

Can Business Hours impact Internal Tickets?

Yes, they can. When an internal ticket is created, an Internal SLA is associated with it. So the functioning of the SLA clock in this scenario depends on the Business Hour defined in the Internal SLA.
As for Cases, when you set up business hours, the time elapsed on an Internal Ticket during non-business hours is not calculated while measuring the SLA.
To know more about Business Hours, click here.
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