Home  >   FAQs   >  Can Business Hours impact Internal Tickets?

Can Business Hours impact Internal Tickets?

Table of Contents
Yes, they can. When an internal ticket is created, an Internal SLA is associated with it. So the functioning of the SLA clock in this scenario depends on the Business Hour defined in the Internal SLA.

As for Cases, when you set up business hours, the time elapsed on an Internal Ticket during non-business hours is not calculated while measuring the SLA.

To know more about Business Hours, click here.
Was this FAQ helpful?
0  out of  0  found this helpful.
Comments 0
Be the first to comment
© Copyright 2022 Vtiger. All rights reserved.