FAQs in this section
What happens with payment failure accounts?
Can I get a refund if I haven't used the account?
How can I get a free trial of Vtiger CRM?
How many days are there in the free trial?
My free trial got completed but I still want to explore Vtiger. What should I do?
Do I get access to all the features in the trial version?
Where can I get all the plans and their pricing?
Can I change my plan to another after subscribing?
I am a customer from the US. How can I make a payment for the plan I need in Vtiger?
How can I subscribe to Vtiger?
Which payment modes are available for subscribing to Vtiger?
Where can I get the All-In-One pricing?
I am subscribing to Vtiger from India. How can I make the payment?
Can I get a subscription for Vtiger for a fortnight?
I am confused about the way billing works at Vtiger. What should I do?
Should all Indian customers register with Web Pay?
What is the tax applied on my invoice for Vtiger subscription?
I still have 4 trial days left. Can I subscribe to Vtiger after the trial version ends?
Can I enter other characters in the card name while making a payment?
I have entered important details in my Vtiger account during the trial period. Will I lose it if I subscribe to Vtiger?
How can I download the invoice for my subscription to Vtiger?
The address I provided to Vtiger is an old one. I have a new address. Can I edit this information on the billing page?
My credit card has expired. How can I change the mode of payment?
How can I cancel my subscription with Vtiger?
How can I reactivate the subscription?
New employees have joined my company. How can I add them as users to my Vtiger subscription?
How can I remove users from the Vtiger subscription?
I added three users to my Vtiger subscription. How will I be charged for this addition?
I have an annual subscription. How will I be charged on adding new users to my account?
I deleted 2 users from my subscription. How will I be charged?
Can I delete a user and add him the same day?
How can I change the existing subscription plan?
How will I be charged for changing the plan?
I have cancelled my account. What will happen to the data?
Where can I give feedback and my experience while canceling the account?
I have to talk to a representative while canceling the account. What do I do?
I get an error message saying - 'Paypal re-authorization required' while making the payment. What should I do?
Can I enter three payment methods in Billing?
I get an error message saying - 'This transaction cannot be processed - Please enter a valid debit or credit card number and type' while making the payment. What should I do?
I get an error message saying - 'Your card does not support this type of purchase' while making the payment. What should I do?
I get an error message saying - 'Invalid request parameter: senderEmail cannot be blank' while making the payment. What should I do?
I get an error message saying - 'Your card number was declined' while making the payment. What should I do?
I get an error message saying - 'Your card number is incorrect.' while making the payment. What should I do?
When will my Vtiger account get suspended?
Should I register for Web Pay every month while paying the bill?
I don't want to subscribe to Vtiger, but I have entered some crucial details. Can I get them?

How should I choose the plan before subscribing?

If you are using the Vtiger On-Demand trial version, you can access all the modules and features in the CRM.

If you wish to choose another plan, here is what you have to do:

  1. Click the User Menu on the top right corner of the page.
  2. Click the Billing button.
  3. Now you are in the Subscriptions details tab. Here you will see:
    • The number of days left in your free trial.
    • The current plan you are using.
    • Monthly or Annual subscription.
    • Different editions and their pricing.
  4. Select the app and the edition you want to subscribe to.
  5. Click the Choose Plan button. 

Note: If you are changing from one edition to another, then workflows will be disabled for those modules not available in the new edition.  

  1. Click the Activate Subscription button to subscribe to the edition of your choice.
To know more about Billing in Vtiger, click here.
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